A person, in minutes

Mrpunter Casino customer service in New Zealand

Reach a person by live chat, e-mail or phone at any hour, because support here runs 24/7, all year.

Contact support Minimum NZ$10 deposit

Paid today

396,987 NZ$

4,686 Playing now

Licensed since 2005Gaming Control Board Curaçao OGL/2005/5656/625, audited by QUINEL, GLI, eCOGRA

27-minute average payoutNZ$51M paid weekly, withdrawals up to NZ$99,000 processed to your account

TLS 1.3 encryptionBank-grade data protection across all transactions and account sessions

Mrpunter Casino channels

Mrpunter Casino gives you three ways to reach a human

Every hour is staffed here, so nobody waits for an office to open.

A fast typed answer

Live chat answers in about four minutes and suits a quick question about a bonus, a game that will not load, or a payment in progress.

Start chat

A record you can keep

Write to [email protected] when you need a written record, or have several details to send; a reply typically lands within two hours.

Write to us

Speaking beats typing?

Call +64 9 146 4325 (NZST) when talking is quicker than typing; a typical call is picked up in about two minutes, day or night.

Call support

Mrpunter Casino from NZ

Rates and rules differ by country, so here are yours

When the time on your screen is NZST and you want a number that rings locally, start here.

Reaching us

NZ phone+64 9 146 4325

Support zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2005/5656/625

Where else to turn

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Mrpunter Casino complaints

Your issue is still open the next day

Mrpunter Casino keeps every complaint on record, and each stage has a name attached to it.

Put the details in writing

First, describe the issue to support by live chat or to [email protected], with the date, the amount and what you expected to happen. A reference follows.

Why was my bonus voided?

Within a couple of hours a support agent replies with findings or a fix. Read the answer fully before you decide whether it settles the matter.

Unsatisfied first, reviewed second

Should the reply leave you unsatisfied, ask for a manager review of the same case and cite your reference. A senior team member re-examines it independently.

In-house first, regulator last

Only after both internal stages, a written complaint may go to Gaming Control Board Curaçao, the licensing regulator, with the full history and reference included.

One inbox each

Land in the hands that can fix it

Sending a payment question to a general inbox is the usual reason a reply takes longer than it should.

Account

General support[email protected]

Verification of documents[email protected]

Money

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Between two spins

Waiting, with the numbers in front of you

At the moment you are deciding whether to wait or log off, this settles it.

Live chat

Live chat hours24/7 support available

Chat first reply4 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 146 4325

Phone wait2 minutes

What should be in front of you?

Place these five details beside you, and the first reply is usually the last.

Your registered e-mail address for the account
Transaction reference or the date of the payment
A screenshot of the payment method used
Photo ID and a recent proof of address
The exact error message, if one appeared

Who holds the licence

Licensed company, not an anonymous site

After this you will know the company, its licence and where to write.

Company

Legal nameMrpunter Casino N.V.

Company number203126 (Curaçao)

AddressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2005/5656/625

Written contact

Support e-mail[email protected]

Support questions

Read this before you contact support

By the time you reach for help, this handful of answers usually closes the gap.

trustWhen would my account actually be shut down?+

Once your balance is cleared, closing takes effect the same day. Chat can action it, or e-mail [email protected] from your registered address. Any open withdrawal is finished first, then the login stops working.

trustHow long until my documents are checked?+

Verification usually finishes within thirty-three hours of documents arriving. Photo ID, proof of address and a payment method screenshot cover most cases. Payments runs on the same clock, so a slower queue pushes the withdrawal back with it.

trustWhere is support at two in the morning?+

Live chat is staffed around the clock, every night and every weekend. Phone lines and e-mail run on the same schedule, set to NZST. Late Sunday is no different from Monday morning for the team.

trustDo I need to share my password with staff?+

Identifying you takes only your registered e-mail address and, sometimes, the last few digits of a payment method. Staff will never ask for your password. Treat any request for it as bogus and close the conversation.

trustDo I need to accept the first answer given?+

Escalate to [email protected] when a first answer falls short. Attach the chat reference and a short outline of what went wrong. If the reply still leaves you unsatisfied, the Gaming Control Board Curaçao is the next step.

trustWhen will you send me my data copy?+

Privacy requests go to [email protected] and are handled within thirty days. You can ask for a copy of what is held, or for erasure once legal record-keeping allows. Closing your account does not erase records automatically.