Safeguards in place

Responsible gambling at Mrpunter Casino: keep play a pastime

Before you join, know play is 18+ only, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks come with every Mrpunter Casino account.

Set a deposit limit

Licensed since 2005Gaming Control Board Curaçao OGL/2005/5656/625, audited by QUINEL, GLI, eCOGRA

Plain summary

What applies to your account here?

Players often worry about a national register; New Zealand has none, so self-exclusion is set in your account.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2005/5656/625

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

When play speeds up

Limits set before play, not after

Here is what each control does and the moment it is worth switching on.

Cap first, pay later

Before your first deposit, set a ceiling on what you pay in, and lower it as soon as spending stops feeling like pocket change.

Loss limit

When a losing run starts to sting, a loss limit stops the session at a figure you chose while calm, before any of it was spent.

A nudge mid-session

Mid-session, a reminder tells you how long you have been playing, which is worth switching on if the evening tends to disappear.

Stop play entirely

When you want a full stop rather than a short pause, self-exclusion closes your account to play, and you set it yourself in the account.

A pause to look

During play, a reality check pauses the screen to show time spent and money in play, useful when a session has no natural end.

Limit setup

A deposit cap in four steps

Many players expect paperwork; a limit is a few clicks in your own account settings.

Signed in, then settings

Once you are signed in, open the account menu, then the responsible gambling section, and check that your details are verified.

Pick one control

Before you save anything, choose deposit limits or loss limits rather than changing controls at once, so each figure stays easy to review later.

Choosing how long it runs

Next, choose how long the limit covers, keep the figure modest, and remember a limit works best set before play, not after a loss.

A limit that displays

Back in your account afterwards, confirm the new figure shows as active, and check it again the next time you sign in.

One evening off, or months away from play

Freeze play for a day. Wednesday night, before you open a game, a time-out freezes your access for a break of a few hours or a few days. You start it in the casino account, and live chat can walk you through it. Play resumes on its own when the break ends.

Long stop, no early exit. By the second week, a self-exclusion is what a short break cannot do: access to the casino account closes for up to two years. Set it in the account and it stays shut, with no early reopening, not even if you ask live chat to lift it.

When no register exists. Nobody in this country keeps a national exclusion list, so the casino account is the only place to exclude yourself. Ask live chat or email, and the Gambling Helpline Aotearoa offers free advice on your next steps.

Getting outside help

Before it gets worse, talk to someone free

This block settles who to ring in this country, what each service does and that it costs nothing.

Gambling Helpline Aotearoa

Anyone can ring the helpline day or night, and it stays confidential; text support runs alongside the calls. Players and their whānau both use it, and the code beside this adds its details. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

For counselling and peer support, this foundation runs eighteen clinics across the country and welcomes relatives too. Freephone and text lines open Monday to Friday, while the code adds the numbers. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for their families, listing signs of harm, practical tips and a finder for local support. safergambling.org.nz

From fun to fret: the signs to stop

By the time play feels like a duty, a limit set beforehand is the simplest step, and a pause follows easily. Noticing the signs early keeps the decision in your hands, so pick one control in your account.

Look at these honestly, and treat any one of them as a reason to pause.

Chasing a loss with a bigger deposit
Hiding your play from your partner
Borrowing money to keep playing
Playing longer than you planned
Feeling restless on a night off
Spending money meant for bills
Promising to stop, then playing again

Limits and support, explained

Straight answers on limits and closing your account

When a number on screen stops feeling like a pastime and you want the facts first.

Once a deposit cap is in place, how do I lift it again?+

Inside the same section of your account, under limits, you can lower a cap at any time. Raising it is a separate request handled there too, and the change is not immediate. Speak to support on live chat if you want to know where that request stands.

If I exclude myself here, am I blocked at other sites?+

No. New Zealand has no national exclusion register, so a self-exclusion is set in the casino account and covers Mrpunter Casino only. Other operators know nothing about it. If you want the same block across the market, you would need to arrange it with each site separately.

Why is my age checked before the account works?+

You must be 18 or older to play here, and the account holds money in NZD. Verifying a photo ID, an address document and a payment screenshot keeps that rule real for every player. Once the checks are through, your account opens for play.

How long does a short break keep the account shut?+

A pause is a set stretch of days you choose, not a permanent closure. While it runs, you cannot deposit or play, but the balance and history stay on the account. When the period ends, play is possible again without doing anything.

Where do I turn for a family member who gambles too much?+

The Gambling Helpline Aotearoa takes calls on 0800 654 655 around the clock and also advises relatives, so you can ring for yourself as well as for them. Free counselling and peer support come from the Problem Gambling Foundation too. Either service can talk you through what to say at home.

Is there a way out of an exclusion before it runs out?+

No. A self-exclusion stays in force for the whole period you picked, which can run up to two years, and it cannot be shortened once it starts. That is deliberate: the decision is made before the hard moment, so it holds when willpower does not.